by Camille | Jan 25, 2025 | Industry Insights and Trends
In 2025, customer trust defines success for service companies. What shapes this trust? It’s no longer limited to marketing claims or advertisements. Instead, it revolves around customer voices—feedback, reviews, and ratings. Businesses that treat these as...
by Camille | Jan 17, 2025 | Industry Insights and Trends, Reviews and Ratings
A review-centric company culture means embedding customer feedback’s value into your organization’s DNA. It’s about recognizing that reviews aren’t just a measure of customer satisfaction—they’re a tool for growth, innovation, and...
by Camille | Dec 27, 2024 | Industry Insights and Trends
For service-based businesses, collecting reviews is crucial for building trust and attracting potential customers. Unlike product reviews, which are often tied to a single purchase, reviews for services reflect the quality of ongoing relationships and expertise. The...
by Wade Cline | Nov 12, 2024 | Industry Insights and Trends
The Federal Trade Commission (FTC) recently took action against SiteJabber, a review platform that uses AI, for misleading people about the honesty of reviews and ratings. This is a big reminder to all businesses that being honest and clear with customer reviews...
