by Tyler Speegle | Dec 9, 2024 | Customer Surveys and Feedback
You’ve most probably used surveys to query customers on their satisfaction, experiences with a particular product, or interest in any further purchases. But what if you were to use them instead to uncover patterns in consumer behavior, to help you fix up your...
by Tyler Speegle | Nov 27, 2024 | Customer Surveys and Feedback
Every purchase, abandoned cart, and glowing review is a window into what drives your audience. Critical insights are lost in the noise without a structured way to compile this information. When well designed, customer feedback surveys become your direct hotline to the...
by Tyler Speegle | Nov 27, 2024 | Reviews and Ratings
When you hear the term brand voice, what comes to mind? Is it the tone you use in your social media posts? The language on your website? Or perhaps the messaging in your email campaigns? While these are all important, your brand voice extends beyond just the content...
by Tyler Speegle | Nov 27, 2024 | UGC: Customer Photos and Videos
Running engaging contests—especially photo contests—is one of the best ways to collect high-quality content from customers on a regular basis. They help gather awesome content, drive customer engagement, and build a sense of familiarity around your brand. In this blog...
by Tyler Speegle | Nov 27, 2024 | Reviews and Ratings
Negative customer reviews often get a bad rap, but their role in ecommerce is more significant than many business owners realize. These reviews can improve conversion rates and enhance customer trust when managed effectively. This article dives into the data-driven...
