Most ecommerce store owners know they should send post-purchase surveys, but writing survey questions that actually lead to...
Post-Purchase Touchpoints for Home and Garden Brands
A customer has completed their purchase—but their experience with your...
Turning Feedback into Growth: How to Leverage Reviews
When customers leave reviews, they provide more than just opinions—they...
The ROI of Trust: How Service Companies Leverage Customer Testimonials
Customer trust directly influences profitability. A stunning 88% of...
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How to Reduce Returns in Ecommerce with Customer Reviews: A Practical Guide
Handling product returns is a big hurdle that ecommerce businesses face today. They can seriously eat into profit margins and make customers pretty unhappy. For many online retailers, return rates usually range between 20% and 30%. It depends on...
How to Use Customer Feedback in Ecommerce Product Development
Customer feedback is more than a score - it’s a direct line to your target audience’s thoughts and wishes. Every comment, rating and review is a window into customer experiences, showing what’s working and what’s not. By using this feedback...
5 Best Testimonial Software for Ecommerce: Enhance Your Store with Customer Reviews
Customer testimonials are the best proof of your brand’s value and can directly impact buying decisions. For eCommerce businesses, showing real reviews is key to building trust and getting more queries from potential customers. The right...
5 Best NPS Software for Ecommerce Brands
If you’re an ecommerce brand, understanding customer satisfaction and loyalty is key to long-term success. This is where Net Promoter Score (NPS) comes in. NPS is a metric that measures customer loyalty by asking one simple question: “How likely...
Best Customer Experience Survey Software 2024
Customer experience survey software has become an indispensable tool for businesses looking to gather insights, improve their products, and boost customer satisfaction. Let's dive into the top options for 2024, helping you make an informed decision...
How to Capture and Share Customer Stories with Your Product
Imagine scrolling through your social media feed and stumbling upon a post from a friend raving about a pair of running shoes. They share how these shoes helped them complete their first marathon, overcoming years of knee pain and self-doubt....
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