Many businesses offer incentives to motivate customers to leave feedback. Discounts, loyalty points, and giveaways help increase...
The Psychology Behind Star Ratings: Why Customers Choose Each Rating Level
Most shoppers check star ratings before purchasing, but few consider why...
The Power of Social Proof: How to Build Trust Online Through Reviews
For many consumers, the quantity of reviews speaks volumes about a...
Why Customer Stories Matter More Than Ever in Professional Services
Professional services today face an increasingly discerning audience....
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Review Generation vs. Review Gating: What’s Legal and What Works
Seeing a near-perfect 4.8 or 5-star rating on your product reviews feels great. It signals quality and reassures potential buyers. But what if those stars don't tell the whole story? Manipulating reviews by deleting bad reviews or filtering...
Creating a Review-Centric Customer Journey: Touchpoints That Drive Engagement
Most businesses stress the closing of sales and often neglect to pay much attention to what happens after the sale. A sales-oriented approach such as this is transaction-focused, not relationship-focused, and leaves the customer feeling unvalued. A...
First 90 Days: Building a Customer Review Strategy for New Product Launches
The first 90 days after a product launch are critical for building trust, generating sales, and creating momentum. During this time, customer reviews are among your most effective tools. They serve as proof for potential buyers, influencing...
Google Reviews vs. Site Reviews: Understanding What Your Business Needs
If you've spent much time reading about how to grow your ecommerce business, you likely read some conflicting advice: some blogs swear by site reviews, while others insist it's all about Google Reviews. The truth is that they are both needed, but...
![How to Handle Customer Feedback Like a Pro [Review Response Templates Included]](webp/customerfeedback.webp)
How to Handle Customer Feedback Like a Pro [Review Response Templates Included]
Each review has a story to tell of a customer's experience, whether a congrats for a smooth transaction, appreciation for a quality product, or discontent with a service not up to par. These stories will influence future purchasing decisions, flag...
How to Get Product Reviews for Your Online Store
Over the years, one recurring question has echoed among ecommerce store owners: "How do I get more product reviews?" At first glance, it seems simple. After all, customers love sharing their opinions, right? But dig a little deeper, and the...
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